Collections Adviser

Description:

As a collections adviser, you'll be working closely with customers who are struggling with their finances, offering help and support. You'll work with them to find a suitable resolution, managing their account appropriately. The ideal candidate will have excellent verbal communication skills, and an enthusiasm for helping customers. Our client is looking for a passionate and driven individual to join their close knit team. They are a national organisation who strive to revolutionise the financial services industry, making it fairer and more inclusive.
What You'll Be Doing:
* Liaising with clients over the phone to find the best solution for them, taking into account their financial circumstances
* Managing client accounts and ensuring they receive the highest level of customer service
* Following the correct procedure should complaints be made
* Sending and managing DWP applications
What We're Looking For:
* At least two years experience in a phone based customer focused role, with at least one year working in collections preferred
* Excellent verbal communication and interpersonal skills
* The ability to build rapport with customers and understand their needs
* Exemplary attention to detail, especially whilst taking accurate notes during calls
* The ability to work under pressure and take initiative where necessary
* Experience of using Microsoft Office, particularly Excel
What's On Offer:
* A competitive salary - your starting salary will be based on experience
* This role comes with health insurance
* Ongoing training and development, with the opportunity for progression
* 22 days of annual holiday entitlement, along with public holidays and your birthday off
* The opportunity to work for a company that genuinely cares about their clients
* The knowledge that you're making a real difference for customers
* Fun and friendly colleagues
* 3% matching contribution towards a stakeholder pension
*Due to the high number of applications for this role, you may not receive an instant response. If you do not receive a response from Pineapple Recruitment in 7 days, your application was unsuccessful on this occasion

Job Details