Job Details

Collections Admin Support/Admin

Berkshire Reading United Kingdom, RG317 £13 , Contract

Posted: 23 hours ago


Collections Admin Support


Full time, 37 hours per week (Monday to Friday)

12 months, December start

£12.50 per hour

Tate are working with a very well respected and long serving client who are an energy company looking to recruit a temporary Connections & Engineers Advisor, based in Portsmouth. In this position, you will play a vital role in assisting customers over the telephone regarding their utility bills and logging information.

The Role

Key Duties and Accountabilities:

Assessing Jobs for the Debt Field team
Supporting the Business Resolvers Field team with Job 24-hour job checks
Updating internal systems with visit results
Adding visit fees to customer accounts
Supporting the SSE rule "if it's not safe we don't do it"
Supporting third party collection agencies
Telephony support including taking payments by customers along with support field agents on debt visits

The Ideal Candidate:

The successful candidate must have and be capable of…

Have previous experience in a customer service role, demonstrating excellent listening skills
Experience in administration role is admirable
Be proficient in IT with use of Microsoft Excel and MS Office
Have excellent time management skills and attention to detail
Be a team player with good interpersonal skills
Be proactive and a great communicator
Any evidence of guidance or assisting customers through contracts is a bonus

To express interest in this opportunity, please apply today. We look forward to reviewing your application soon.

**We are also offering various other Customer Service and Administration roles in this area, please get in contact to find out more.

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy

Job Details

Reading, Berkshire, United Kingdom