Job Details

Collections Account Manager

Sevenoaks, Kent, United Kingdom, £22,000 - £25,000 , Permanent

Posted: 14 hours ago


Collections Account Manager

Location: Sevenoaks, Kent

Salary: £22,000 to £25,500

Are you looking for a challenging opportunity within a successful innovative business as a Collections Account Manager?

If so, we currently have an excellent opportunity for a Collections Account Manager to join our client, a fast-growing consumer lending business based in Sevenoaks, Kent. They are a market leader in their sector and have been ranked in the Financial Times FT1000 Europe's Fastest Growing Companies for 2019.

Key responsibilities:

As a Collections Account Manager you will speak with customers and ensure timeley collection of overdue sums whillst providing an empathetic experience to the customer whilst ensuring accuracy and compliance within the company's process and procedures.

Main responsibilities:

To respond effectively to inbound customer telephone calls resulting from outbound correspondence, emails, SMS and outbound telephone calls
To maintain optimum levels of outbound customer calling
Ensure customer information is accurately and efficiently maintained
Ensure that customers are treated fairly at all times
Ensure that all vulnerable or potentially vulnerable customers are effectively managed at all times
To liaise with other operational departments that are involved in the customer journey Knowledge, skills and experience required

Self-motivated and comfortable working with targets and deadlines
Adaptable, dependable, resilient and persistent with a flexible approach to changing business needs
Excellent communication and organisational skills
Excellent telephone manner with previous Call Centre Experience
PC Literate
Stable employment history
A good educational background with adequate verbal, reading, arithmetic and computer skillsWorking Hours

5 days per week - rotating shifts (37.5 p/w)
Rota shift work based on 8-8 weekdays, 9-6 Saturdays & 9-5 Sundays.
A day in lieu will be given for working weekends & Bank Holidays. Our client offers an attractive reward package which includes:

Continuous support and ongoing training and development
Excellent progression and career development within the company
Free off-site parking
25 days holidays + bank holidays and a day off for your birthday
Subsidised gym membership
Private medical insurance after probation
Life insurance
Cycle to work scheme

Job Details

Sevenoaks, Kent, United Kingdom
£22,000 - £25,000