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Collection and Handover Specialist (full time)

Bristol, Somerset, United Kingdom, £ £ 20000.00-24000.00 Annual Annual, Permanent

Description:

From humble beginnings Carbase, formally Brent Cars launched in 2003 as a family-run dealership in a small Somerset village. Since then we have grown into the largest independent used car dealership in the South-West, we are looking for a Collection and Handover Specialist to join our growing family!

What we are looking for

Due to continued expansion and our ongoing success, we are looking for assertive, calm and enthusiastic people to join our Collections and Handover team. This team is responsible for administering the vehicle collections process ready for a professional and smooth customer handover. You will organise and handle, customer test drive, customer vehicle collections and delivering an experience that exceeds customer expectation. This role will give you an insight to how the sale department runs with the opportunity to develop further within the sales team.

Work pattern

Monday to Sunday on rota - 5 days per week (including some evenings, weekends and bank holidays).

What you will be doing

  • Delivering a consistent high quality of service for every customer
  • Assisting customers with test drives.
  • Working to a work schedule, and planning own time and activity accordingly
  • Working with sales teams to ensure customer collection appointments are well managed
  • Ensuring adequate inspections for all vehicles prior to customer collection
  • Checking 'boxes' for handover e.g. checking all documentation is present and correct including V5, MOT, Servicing, Order form etc. and ensuring they are ready for collection
  • Identifying any issues and ensuring they are rectified
  • Setting up documents and data checking
  • Meeting customers to perform handover
  • Up selling of products on collection e.g. service plans, warranties, GAP
  • Dealing with customer queries
  • Dealing with part-exchanges e.g. moving cars, taking photos
  • General administration work associated with pre-delivery inspection, handover and dispatch of vehicles
  • Contacting customers after collection to resolve any issues and build an ongoing relationship with the Company

What we need from you

  • A minimum of English and Maths at Grade C or above, GCSE level or equivalent
  • Level 2 qualifications - a Level 3 NVQ in Business Admin/Customer Service would be advantageous
  • Flexibility and commitment - you will be expected to work evenings, weekends and bank holidays
  • A full, valid, UK driving licence
  • Confidence in using IT systems & databases
  • Excellent communication skills
  • Excellent customer care skills
  • Excellent organisation skills
  • Enthusiasm and flexibility
  • Assertiveness
  • Approachability
  • A good eye for detail
  • A hands on approach
  • Ability to manage your own time, resources and workload effectively
  • Previous experience in the Automotive industry would be advantageous

What we offer

  • Competitive remuneration package
  • Competitive annual leave entitlement, increasing with service
  • Contribution based pension scheme
  • Service linked company sick pay
  • Health & Wellbeing support through 'Ben'
  • 'Highstreet' shopping discount scheme and discounts on in-house car purchases & servicing
  • Childcare voucher scheme
  • Eyecare voucher scheme
  • Paid compassionate leave (subject to criteria)
  • 'Refer a Friend/Family' scheme
  • Development & progression opportunities

Please note that this job advert will close as soon as sufficient applications have been received. If you are interested in applying please apply as soon as possible. Due to the numbers of applications we receive we do not respond to applications unless they are successful.

Upon receipt of your application, Carbase will be the Data Controller of your personal data. Carbase will hold all the information you have given on this application form for legal requirements and for the purposes of personnel administration and statistical analysis. Your information will be held on our careers site and will be entered in its current or altered format onto the company's computerised databases should your application be successful. No information may be passed onto a third party unless contracted to Carbase for specific employment services, without your express agreement unless required by law. If you are not successful in your application you have the right to request erasure of all data.

Carbaseis committed to the elimination of all forms of unjustifiable discrimination. We will actively pursue equality of opportunity for all by seeking to ensure that all prospective and existing employees are treated fairly.

Job Details

1344598998
Not Specified
Bristol, Somerset, United Kingdom
Permanent
£ £ 20000.00-24000.00 Annual Annual