Job Details

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Collection Agent

Crawley, Sussex, United Kingdom, £ £ 140.00-140.00 Daily Daily, Contract


Collection Agents - Working from home

Start date 6th December 2021

Contract will run up to July 2022

Hours: Expected shift patterns which will include early mornings to midday, evening shifts, normal 9-5 and 1 in 3 Saturdays per month.

Role overview:

We are currently looking for experienced call agents to join an exciting project for a well-known Retail Bank. The role will entail dealing with customers who are in financial difficulty and supporting them, as this is a call centre role you will be dealing with high volume of calls.

Skills Required:

  • Preferable to have experience collections and arrears
  • Good communication skills
  • Excellent telephone manner, empathy and client facing skills
  • Previous contact centre experience
  • Some experience of dealing with customers in a regulated environment
  • Ability to demonstrate decision making using a holistic approach
  • Good MS Office skills
  • Strong literacy / numeracy
  • Excellent attention to detail and accuracy
  • Ability to attain and maintain specified quality and production targets
  • Ability to work independently & as part of a rapidly changing team
  • Demonstrate an ability to work with honesty, integrity, and trustworthiness
  • Maintain high standards of professionalism and competence

Job Details

Not Specified
Crawley, Sussex, United Kingdom
£ £ 140.00-140.00 Daily Daily