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Job Details

Cash Collections Advisor

Worcestershire Worcester United Kingdom, WR13 £11 - £12 , Contract

Posted: 5 hours ago

Description:

Cash Collections Advisor - TEMP 3 months - Worcester/home based

Rate: £11.53ph

Inside IR35

Our client has a vacancy in the Cash Collections team in Worcester. This role is to collect monies due to our client by their clients on a timely basis, predominately via telephone, but also using statements and delinquency letters and email as and when required.

The role will require attendance at the Worcester office 1 day per week and then work from home the rest of the week.

This is a full time post, working 37.5 hours per week.

Person Specification

* 3 yrs minimum experience working in a Collections/Credit Control environment.

* Experience working with purchase orders and resolving disputes.

* Excel - Intermediate level in order to create spreadsheets and maintain databases when required.

* Word - Basic level in order to create written communication and reports.

* Ability to handle all types of calls, whether internal or external, in a polite, helpful and informative manner

* Outlook - Intermediate level in order to communicate with Customers via email.

* Experience of using an Accounting Software Package e.g. Sage

* Recognising the differences between external and internal customers and the importance of both.

* Ability to deal with all types of Customer queries and disputes within your role.

* To communicate both verbally and in writing with internal and external customers in a professional manner.

* Dealing with problems Willingness to help and resolve internal and external customer issues.

* Ability to collate relevant information to help internal or external customers.

* Willingly cooperates and supports all team members, appreciates being part of a wider SSF team.

Responsibilities

• To assist in the collection of external customer debt.

• To inform and resolve any issues or disputes on external Customer accounts that may prevent payment.

• To build internal Customer relationships to assist in the Cash Collections role.

• To build external Customer relationships to assist in the collection of cash.

• To ensure that appropriate action is taken against accounts that are in default, in line with the Cash Collections procedure.

• To maintain Customer account records to communicate previous actions taken.

• To demonstrate ability to meet the monthly cash target both individually and as a team.

• To advise the Business Units of any potential issues or problems that may arise on external Customer accounts

Job Details

1356391341
Worcester, Worcestershire, United Kingdom
Contract
£11 - £12