Job Details

Call Centre Agent / Collections

Croydon, Greater London, United Kingdom, £20,000 - £25,000 , Permanent

Posted: 7 hours ago


Call Centre Agent / Collections - Croydon - £20-24k

Your new company

A high growth finance business in Croydon, are seeking a Call Centre Agent to join their rapidly expanding collections team. The organisation work with a number of SME's and pride themselves on delivering an excellent service to their customers. This is an office based role, working Monday to Friday.

Your new role

In this role you will manage a number of key client accounts and work on their behalf to resolve any outstanding debt. You will speak to B2B and B2C customers via phone, taking/making inbound and outbound calls; as well as through email correspondence and letters. You'll work towards KPI's and have clear goals to ensure you progress within the business.

What you'll need to succeed

You'll have previous Call Centre / Contact Centre experience and have dealt with high volume calls. Previous collections experience is not required but any outbound or sales calls would be beneficial. It is vital that you have strong communication skills - both written and verbal. You will be able to demonstrate that you can work towards KPI's and show enthusiasm for working with clients and consumers. The office is based in Croydon, so you will also need to live within a 45 minute commuting time.

What you'll get in return

You'll receive an annual salary of £20-24k plus bonus, depending on experience. Hours are 9-5pm Monday to Friday, with one evening session per week (phone number removed). Holiday entitlement is 28 days per year.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact Laura Evans for a confidential discussion on your career #(phone number removed)

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Job Details

Croydon, Greater London, United Kingdom
£20,000 - £25,000